Refund & Return Policy
Normally, our return policy lasts until 30 days after receiving product. This return policy will come into effect when completing your order. If your request for a refund exceeds the time on the return policy, we will not offer you any refund or exchange, except in special cases.
To complete your return, we require a receipt or proof of your order. If your products are not purchased from Ortur.co.za, but purchased through other channels, we will not handle the return for you according to our policy. And in this circumstance, you will need to go to your buyer for after-sales service.
Refundable Situation & Related policy
Your package is being processed
In this circumstance, please email us to cancel your order by sales@ortur.co.za within 24 hours.
Through this way, you will get the total amount you paid. Please remember do not open a chargeback, because in that way your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund.
Your package has been received
You will receive a refund for your purchase price but Return shipping costs are non-refundable. You will be responsible for any return shipping costs.
You will receive a refund for your purchase price, and pay us a 10% service fee as per selling price. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
You will receive a refund for your purchase price, and pay us a 20% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
Returning the package
To return your product, please email us to get the shipping address, and we will give you a return address.
You will have to pay for your own shipping cost if you are returning the item.
Return shipping costs are non-refundable. Depending on where you live, it may take different time for your ordered and exchanged product to reach you. We will also update the tracking number of your order by email so that you can get logistics information of your package.
After we receive the returned machine and have checked it over, we will process the refund and send you the relevant proof by email, which usually takes 3-5 business days to process. All refunds are in SA Rands. When the refund will reach your account also depends on the efficiency of your paying bank. If you haven’t received your refund for a long time after we have processed your refund, please check with the paying bank.
Only regular priced items can be refunded, all sale items cannot be refunded.
Exchanging products that have been received is not allowed in normal situations.
Machines and accessories after 30 days of shipment or print more than 30 times are no longer eligible for return.
Package with visible use or damage is unable to be returned.